SCOM Product Layer - Services


Figure 1. An example for the SCOM Product Layer.
Object Object Properties
  • Governmental services
  • Municipal services
  • Trade services (wholesale, retail)
  • Transportation services
  • Warehousing services
  • Finance, insurance, real estate
  • Medical (healthcare) services
  • Personal services
  • Business services
  • Education

Property Variety Relationship Notes

Service content

  • High
  • Low

Service location

  • In-house
  • At site
  • Online

Degree of customer contact

  • High
  • Medium
  • Low
  • None

Degree of customer participation

  • High
  • Low
  • None