ISL343 Production/Operations Management

Syllabus, 2019 Spring

Quiz 1

About The Course

Operations Management (OM) is defined as the design, operation and improvement of the systems that create and deliver the firm's primary products and services. Almost all companies use inputs such as labor, raw materials, supplies, capital and technology which go through a transformation process in order to create goods and services. These outputs are then sold to the customers. All or part of the funds obtained by the sales of the goods and services are used in order to obtain new factors of production (resources). As production of goods and services are detrimental to the existence of business enterprises, we can easily conclude that operations is the core function of any business enterprise.

We live in an exciting time with many new, unique and interesting changes occurring in manufacturing/service operations around the world and operations is an exciting area of management that has a profound effect on the productivity of both manufacturing and services. In addition to all, operations has a great impact on the quality of our lives.

In order to survive, companies should produce goods and services that are required by the customers, at the required quantities and at the required quality. More than that, the goods and services should be made available at the required time, at the required place and should be priced so as to be acceptable by the consumers. To meet these requirements and to compete on the dimensions of quality, cost, flexibility and speed, good decisions (both short-range and long-range) should be made by professional managers. Long-range decisions are strategic in nature and are concerned about the design of the operations system, whereas on the other hand short-range operational decisions are about running the operations of the production system. The strategic decisions and scientific tools to make these decisions is covered in this. Additionally, in this course, we will deal mostly with the short range operational decision areas.

As a part of the objectives upon completing this course, you should be able to:

  • to introduce some forecasting techniques such as moving averages, exponential smoothing, regression,
  • to develop an understanding of the production/inventory management and control functions together with the mathematical models and methodologies used for planning purposes,
  • to familiarize the students with the recent topics such as E-Commerce, SCM, MRP-ERP, JIT and TOC.


Required Textbook

Operations Management, 13th ed., Stevenson, William J., McGraw Hill.


We will use R to gain a good "hands-on" experience on concepts and techniques used in this course. These experimentations will enhance your understanding of the technical concepts covered in this course. However, MS Excel will be introduced by the textbook. So you can choose one of these (or both) to use in this course: OpenSolver for Excel: The Open Source Optimization Solver for Excel; Linprog R package; Linear programming in R using lpsolve; Simplex Method for Linear Programming Problems; CRAN Task View: Optimization and Mathematical Programming; Introducing simmer: Discrete Event Simulation for R.

Lecture Slides

Lecture slides will be followed up on the course schedule at the bottom of this webpage.


URL: ISL343 Production/Operations Management
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Student will get a letter at the end of the semester. This grade will reflect his/her personal academic performance in this semester. Additional works to gain some points may be accepted. Course evaluation is totally and only related to student’s course performance and course-based academic performance.

Some assignments and quizzes may be awarded by instructor with a couple of extra points. Additional bonus points may be given in midterm and final examinations. Participation is not attendance. Instructor may evaluate your in-class performance and give credits free from your other gained points.

You can also measure your overall performance according to the Evaluation System by Letter (not official).

Grading Items

  • Quizzes, Assignments, and Participation, 20%
  • Midterm exam, 40%
  • Final exam, 40%

Grading Scale

Point* Point** Grade
90-100 92-100 AA
85-89 83-91 BA
80-84 74-82 BB
75-79 65-73 CB
70-74 56-64 CC
65-69 47-55 DC
60-64 38-46 DD
0-59 0-37 FF

'* As in Article 27 of TOBB ETU Student Regulations.

'** Revised grading scale for this course.


Assignments and Quizzes

There will be several assignments during the semester, and you will receive credit for simply completing them correctly. All information about yourself should be placed top-right corner of the assignment paper. Cover page should not be used. Recycled paper and used paper are welcome.

The quizzes may cover any material discussed in class or assigned in the text. The regular quizzes will be given at the end of class, online quizzes will be on the same day via electronic tools. There will be no make-up quiz.


Your examinations are 1.5-hour duration, closed-book, closed-notes. However, I may add a formulation/help/summary sheet to the examination question paper. Please bring in a scientific calculator when taking your examinations. Devices are not permitted other than a calculator.

The exams are not in any particular format so expect both standard numerical problem solving and conceptual type questions. The exams will test your understanding of the material covered in this course. The main objective is to find out how reflective you are in answering the questions correctly, subject to a limited time constraint.

Exam papers will be available to check for 5 days following the announcement of exam points. Please check your exam paper!

Responsibilities and Academic Honesty

You have a responsibility to yourselves, your fellow classmates, and me, as an instructor, to come prepared and to participate in classroom discussions. You are responsible for all material presented in class whether or not they are presented. This material includes the lectures and discussions.

Cheating of any type will not be tolerated. Anyone caught plagiarizing, copying from other students, or allowing others to copy his or her work will receive a grade of "0" on the relevant assignment, quiz, or exam. In certain cases additional penalties may be applied as provided by university regulations.

Tentative Weekly Schedule

Week Topic Reading Assignment/Quiz Lecture Slide
1 A The Beginning
B Introduction to Operations Management
Chapter 1
Machines and Man by Henry Ford  
Introduction to Operations Management
2 A Fundamental Terms
B Productivity
Chapter 2
3 A Competitiveness and Productivity
B Forecasting
Chapter 3
4 Product and Service Design Chapter 4 Product and Service Design
5 Strategic Capacity Planning Chapter 5 Strategic Capacity Planning
6 Process Selection and Facility Layout Chapter 6 Process Selection and Facility Layout
7 Work Design and Measurement Chapter 7 Job Design
8 Location Analysis and Planning Chapter 8 Location Analysis and Planning
9 Supply Chain Management Chapter 9 Supply Chain Management
10 Inventory Management Chapter 10 Inventory Management
11 Aggregate Planning and Master Scheduling Chapter 11 Aggregate Planning
12 MRP and ERP Chapter 12 MRP and ERP
13 JIT and Lean Operations + Maintenance JIT and Lean Operations + Maintenance
14 Scheduling Scheduling